Get your net working

NetworkING  - Silver

The Silver level of the NetworkING service gives your business access to the most important benefits of a properly managed network, and means that there's always someone you can call on if you have a problem. Specific services are listed below, and a comparison of the three service levels is also available.

• Initial network audit
  This is a twenty-seven point audit of your existing systems, designed to pinpoint problems and provide a basis for setting up you support programme.
• Full system documentation
  We compile a folder containing all the information required to maintain your network – passwords, security questions, support telephone numbers, etc. We keep a copy on file and you have a copy for your company safe, so you have everything you need on site to keep your network going.
• Annual on-site network tune-up
  A visit from one of our technicians to check through your network, carry out a test restore on the backup. Think of it as an MOT for your network.
• 8 hour response time guaranteed
  If you have a problem, you can contact us via phone, e-mail, text or automated ticket. We’ll return your call within eight working hours, and start on the solution.
• 3 twenty minute remote support sessions per month
  Using our sophisticated network management tools, nearly all problems can be resolved quickly and easily by our taking over the machine from our offices and operating it remotely. The first three issues handled this way each month are included.
• 25% discount on normal fees for site visits or additional remote support
  Additional remote support sessions and any required site visits are at a 25% discount on our usual rate.
• Flat disaster recovery fee of £1000
  If you have a complete disaster – for example, a fire that takes out all your computers – it can take days to get your data back to a useable state. Provided an approved backup process has been carried out, with copies store off-site, we will assist you for a fixed fee of £1,000, no matter how long it takes.
• Full ticketing and helpdesk facility
  When you have a problem, you can call us, e-mail or use the provided ticketing software to tell us about it. We can answer questions on the operating system and common applications (Office, etc), and liaise with any supplier of specialist software, such as accounting programs or industry specific applications.
• Server and desktop management
  This is the day to day monitoring and maintenance of all of your servers and desktop machines.
  • Patch management – Ensures that all your machines are constantly updated with the latest updates, security patches and fixes to emerging problems. This is especially important to protect your machines and data from whatever new attack has been thought up by the underground hacker community.
  • Event log, performance and service monitoring – We keep a constant eye on all your machines, and set up alarms to tell us when important things happen on your network – for example, if your email server fails, we’ll probably know about it before you do.
  • Virus/spyware log monitoring – We check each day to ensure that all of your machines are clear of any viruses and spyware, and that they know about all the latest variants.
  • Backup log monitoring (server only) – If you’re running a backup procedure (and you should be), we’ll be checking every day to make sure that it’s actually working. You don’t want to find out that it’s been failing for months when you really need it.
  • Reporting – You’ll receive a single page report each month, giving you a complete overview of what’s been happening on your network.

These services are available for a fixed monthly fee, payable via standing order and based on the size of your network. The price is calculated as follows:

• Network fee of £120 per month – covers the first server, one broadband router, WLAN access points, unmanaged hubs/switches and printers

• £20 for each additional server (ie, seperate file server, remote services server, etc.

• £10 for each desktop/laptop machine on the network, including remote machines

Interested?
Why not apply for a free network audit worth £395?

Let us examine your current systems, and give you a FREE report outlining the vulnerabilities, risks and potential cost savings for your business relating to your technology. No further obligation - what have you got to lose?